Policy

APARTMENT BOOKING

Apartments can be booked by phone, e-mail or websites (partner websites and portals as well as our website). Your reservation will be confirmed within 24 hours (48 hours on weekends and holidays) via confirmation email from Flowers apartments.

PAYMENT DETAILS

Payment can be made by credit card or cash(on arrival).

CANCELLATION POLICY

All cancellations or changes must be made via email or phone.
If cancelled or modified up to 5 days before date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

PREPARATION FOR ARRIVAL

Please ensure that you provide us with your correct arrival time so that we are able to plan your check-in and keep your contact person informed of any changes or delays. Your contact person will have your contact number and email in the event that we need to contact you with regards to your arrival time. You can send this information via email to info@flowers-zagreb.com.

ARRIVAL DAY

You should call your contact person upon your arrival at the airport (or 1 hour prior if you are travelling by car) and they will inform you of the status of your apartment. Upon arriving to our office you will recieve the keys to your unit, and our check-in agent will accompany you to the apartment. If you have any additional questions, feel free to consult with our agent.
Check-in 02:00 – 08:00 PM
Check-out 08:00 – 11:00 AM
Late check in (after 10:00 PM )is charged additionaly 10 € and it could be arranged by request

APARTMENT CLEANING

The apartment will have been cleaned prior to guests arrival. Before leaving, the client is obliged to leave the apartment in perfect condition, i.e. all waste should be correctly disposed of and the apartment tidied. If not, there will be an additional cleaning charge. The cleaning will take place once the client has left the apartment. This fee varies depending on the size of the apartment, length of stay, number of people etc.

NUMBER AND IDENTITY OF GUESTS

The client should inform Flowers Zagreb of the number of guests in the booking. Only those persons indicated in the booking made by the client may enter the apartment, unless an alternative agreement has been reached with Flowers Zagreb. The number of clients using the apartment should not exceed the number assigned to each apartment, except in the case of infants under the age of two. Pets are not allowed unless permission has been specifically granted. Should the client fail to comply with any of the aforementioned Terms and Conditions, Flowers Zagreb reserves the right to ask the client to leave the apartment, and the client in question can not request any form of compensation.

CONDUCT IN APARTMENTS

Loud music and parties are strictly prohibited. Guests in Flowers Zagreb apartments are expected to abide the house rules. Loud music and/or a parties are strictly forbidden. In case of a noise complaint, you may be immediately removed from the apartment regardless of the time; day or night. Noise regulations are in effect between 10:00 am and 10.00 pm. We would appreciate your full cooperation in this matter and we hope you understand that these rules are necessary. Our apartments are located in residential buildings with people that have to get up early and go to work. The quiet time in the evening for the neighbours should therefore be respected. The client, upon signing the contract at check-in, agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Flowers Zagreb reserves the right to ask the person and their accompanying party to leave the apartment. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the client will lose all payments made including the apartment rental and the deposit. May we remind you that upon booking an apartment with Flowers Zagreb you automatically accept our Terms and Conditions, which are expected to be complied with. You will also have to sign these Terms and Conditions at check-in on the day of your arrival.

For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to the Hotel.

LIABILITY

Neither Flowers Zagreb nor the owner will be held responsible for any direct or indirect damages caused to the apartment as a consequence of use by the client. This includes damages, insurance, loss due to fire, theft, and misconduct. In the event that the client fails to comply with the aforementioned Terms and Conditions, Flowers Zagreb reserves the right to ask the client to leave the apartment, and the client in question cannot request any form of compensation.

OUR WEBSITE

All the apartment descriptions and information apply to the published apartments. Whilst Flowers Zagreb will do everything in its power to make sure that the details are correct and as accurate as possible, Flowers Zagreb will assume no responsibility for any errors or omissions that may occur. Flowers Zagreb also reserves the right to change the published information on the website at any time including prices, descriptions, and photos. Flowers Zagreb reserves the right to update any of these Terms and Conditions at any time if it is deemed necessary, and in the interest of the company. Users are responsible for reading the Terms and Conditions outlined on this page. Accepting the use of this website immediately implies that they have accepted any changes that may be made by any third party, and that the third party commits to complying with these changes. These Terms and Conditions do not affect the statutory rights of the user.